Terms of service

1. Who we are

MarkReady is a trading name of SmartServe Digital Solutions (“we”, “us”), at Britam Tower, Upper Hill, Nairobi, Kenya. You can reach us at support@markready.co.uk.

2. These terms

By using this site, creating an account or placing an order you agree to these terms. If you don’t agree with them, please don’t use the service. We may update these terms; the version in force is the one published here, and material changes will be notified to account holders by email.

3. What we provide

We provide academic support services, specifically:

• one-to-one tutoring;
• writing coaching;
• editing and proofreading of your own written work;
• formatting and referencing assistance;
• study resources such as guides and templates.

Services are delivered by tutors, coaches and editors engaged by us. We select who works on your order; you do not choose an individual.

4. Your responsibilities

• Your institution’s rules. You are responsible for checking your university’s own policies on third-party academic support, and for making any declaration those policies require. We cannot advise you on your institution’s regulations.
• Accurate information. Briefs, deadlines, word counts and page counts you give us must be accurate. We quote and schedule against them, and an inaccurate brief may change the price or the turnaround.
• Rights in what you send us. You confirm that you are entitled to share the documents you upload and that doing so does not infringe anyone else’s rights.
• Your account. Keep your login details secure and tell us promptly if you think someone else has access.

5. Orders, quotes and acceptance

You describe what you need and we respond with a quote setting out the service, the price, the currency and the turnaround. A contract is formed when you accept that quote and pay. Until then you owe us nothing, and either of us can walk away.

The quoted price covers the scope described in the quote. If the scope changes — more words, an extra chapter, a different service — we will quote separately and you decide whether to proceed.

6. Payment

Payment is arranged directly between you and us, and is due before work begins. We accept M-Pesa, PayPal or bank transfer. There is no card form on this site, so we never see, handle or store your card details at all.

We agree the amount and the currency with you in the quote. Your bank or payment provider may apply its own conversion and fees, which are outside our control.

7. Delivery and revisions

We deliver by the agreed turnaround, measured from the time payment clears and we have everything we need from you. If we are waiting on material from you, the clock pauses.

Every order includes one round of revisions on the delivered work, requested within 7 days of delivery, provided the request is within the original scope. Refunds are covered by our refund policy.

8. Intellectual property

Your work stays yours. You keep all rights in the documents and materials you send us. You grant us a limited licence to use them only to deliver your order.

Materials we create for you — session notes, worked examples, edits, annotations and feedback — are licensed to you for your own personal academic use on delivery. Our own guides, templates and site content remain ours and may not be resold or redistributed.

9. Acceptable use

You agree not to:

• upload malware, or material that is unlawful or infringes someone else’s rights;
• resell, redistribute or publish materials we produce for you;
• go around the agreed process — keep the brief, the quote and the delivery in one place, because that record is what both of us rely on if something goes wrong;
• harass, threaten or abuse our staff, tutors or editors.

10. Suspension and termination

We may suspend or close an account that breaches these terms, and we may decline any order at our discretion. Where we cancel an order for reasons that are not your fault, you get a full refund. Where we cancel because of a breach of these terms, we may retain payment for work already carried out.

11. Liability

We provide our services with reasonable care and skill. We do not guarantee any particular academic result, and we are not responsible for how you use what we deliver, including any decision to submit it.

To the extent permitted by law, our total liability in connection with an order is limited to the amount you paid for that order. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Nothing here affects your statutory rights as a consumer.

12. Governing law

These terms are governed by the laws of Kenya, and disputes will be heard in the courts of Nairobi, Kenya. If you are a consumer resident elsewhere, you keep the benefit of any mandatory protections of your home country.

13. Contact

Questions about these terms: support@markready.co.uk.